YOUR INFORMATION
Privacy Notice.
This notice explains what personal information OneHub collects through this website, why we use it and the choices you have.
Last updated: 22 October 2026
Who is responsible for your information?
OneHub Facilities Ltd, trading as OneHub Air Conditioning, is the controller of the personal information described in this notice.
Company number 16973845
Registered office: 67 Malt Kiln Place, Dartford, DA2 6FW
Email: info@onehubairconditioning.co.uk
Telephone: 07928 386750
Information we collect
Depending on how you use the website, we may collect:
- your name, verified email address and verified UK mobile number;
- your full installation or service address, including building, street, locality, town or city, county and postcode;
- your installation choices, room and property details, access information, preferred timing and other requirements;
- repair details, symptoms, fault codes, maintenance requirements and any message you include in a support enquiry;
- optional photos you choose to attach, such as equipment, fault displays, proposed indoor positions, pipe routes or outdoor-unit positions;
- quote outcome, online estimate, site-survey reasons, enquiry reference and submission times;
- limited technical and security information, including a protected hash derived from an IP address for short-term rate limiting; and
- website-use information collected by Google Analytics and advertising attribution information collected by Google Ads, each only when you consent to the relevant category.
We do not ask for payment-card details on this website.
How and why we use it
| Purpose | Legal basis |
|---|---|
| Provide an installation estimate, assess whether a site survey is needed and respond to enquiries. | Taking steps at your request before entering into a contract. |
| Verify contact details, prevent misuse, secure the estimator and maintain reliable records. | Our legitimate interests in operating a secure, accurate and responsive service. |
| Deliver agreed work, manage warranties, invoices and business records. | Performance of a contract and compliance with legal obligations. |
| Measure website use and improve the customer journey. | Your consent. Analytics stays off unless you allow it. |
| Attribute successful enquiries to Google Ads and measure advertising performance. | Your consent. Advertising measurement stays off unless you allow it. |
The estimator uses the answers you provide to produce an initial price or a site-survey result. It does not make a decision that has a legal or similarly significant effect on you. Final system selection and price remain subject to confirmation.
Who we use to provide the service
We share only the information needed with service providers acting for us or supplying a website function:
- Sites and Cloudflare infrastructure for website delivery, security and quote-data storage;
- Resend for email verification and estimate or enquiry emails, including optional photo attachments sent to OneHub;
- Twilio Verify for SMS verification;
- Ideal Postcodes for UK address search and selection; and
- Google Analytics and Google Ads for separately consented website statistics and advertising measurement. Our Ads conversion event contains an enquiry reference to prevent duplicate counts, not your name, email address, phone number, postal address or enquiry text. Personalised advertising remains disabled.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights. We do not sell personal information.
Some suppliers may process information outside the UK. Where UK data-protection law requires it, we rely on an adequacy decision or appropriate contractual safeguards. You may contact us for more information about the safeguards relevant to your information.
How long we keep it
- Unsubmitted installation-quote drafts: normally removed after 30 days of inactivity. Photos are not added to the stored draft.
- Verification-code records: removed after 24 hours; the codes themselves expire after 10 minutes.
- Short-term security rate-limit records: removed after 48 hours.
- Submitted installation estimates and site-survey enquiries: normally kept for up to 24 months, unless they become part of a customer contract or legal record.
- Support enquiries and optional photos received by email: normally kept for up to 24 months, unless they become part of a customer contract or legal record.
- Contracts, invoices and records needed for tax, warranty or legal purposes: may be kept for up to six years, or longer where law or an active claim requires it.
- Google Analytics event and user data: retained for up to 14 months. Analytics cookies may remain on your device for up to two years unless you reject them, change your choice or clear them.
The installation estimator also keeps a temporary draft in your browser session so you can move between its steps. Restarting the quote clears that draft; closing the browser session normally removes it. Selected photos are transmitted only when the customer chooses to send the enquiry.
Your rights
Depending on the circumstances, you may ask us to provide a copy of your information, correct it, delete it, restrict its use, transfer it, or stop processing based on legitimate interests. You may withdraw Analytics or advertising-measurement consent at any time using . Withdrawing consent does not affect earlier lawful processing.
To exercise a right, email info@onehubairconditioning.co.uk. We may need to confirm your identity. You can also complain to the Information Commissioner’s Office.
Keeping this notice current
We may update this notice when the website, our suppliers or the law changes. The date at the top shows the latest revision.